In this role, you’ll be the central hub of communication by coordinating technicians, supporting customers, and ensuring service operations run smoothly around the clock. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Apple Air offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you!
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What You’ll Do
Keep Operations Running Seamlessly Through Smart Scheduling & Communication
- Coordinate Daily Technician Schedules
Partner with the Service Manager to maintain organized, efficient technician routes and daily movement. - Track On-the-Go Updates
Monitor technician start, departure, and job completion times—adjusting schedules as needed. - Route Management & Assignment
Maintain an updated matrix of technicians’ routes, specialties, start points, and tools to ensure the right tech goes to the right job every time. - Communicate with Technicians Daily
Stay in constant contact to anticipate challenges related to routes, parts, or timing—and make quick, informed adjustments. - Support Customer Needs
Respond to customer inquiries regarding technician status, scheduling, and special requests. - Manage Technician Availability
Track vacation, sick time, and weekend rotations to ensure proper staffing levels. - Forecast Workload
Look 2–3 days ahead to anticipate staffing needs, follow up on recommended work, and prepare technicians for upcoming jobs. - Provide Parts & Status Updates
Contact customers regarding pending parts and keep them informed on job progress. - Anticipate & Resolve Problems
Quickly identify issues related to routes, availability, or customer requirements to maintain smooth daily operations.
What You Bring
- Experience in dispatching, scheduling, or operations (preferred but not required)
- Exceptional organizational skills and the ability to juggle multiple tasks
- Strong communication skills for interacting with customers, techs, and leadership
- Fast, confident problem-solving abilities
- Comfort with dispatch/scheduling systems (ServiceTitan experience is a plus)
- A collaborative, team-oriented approach
- Availability Monday–Friday, 7:30 AM–4:00 PM
What We Offer
- Medical, Prescription, Dental & Vision Insurance
Comprehensive plans with low out-of-pocket costs. - Disability & Term Life Insurance
Peace of mind for you and your family. - 401(k) with Company Match
Build your future with employer contributions. - Ongoing Training & Development
We invest in your professional growth. - Paid Holidays & PTO
Enjoy work-life balance with generous paid time off.
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Apple Air may conduct a pre-employment background check and drug test, subject to applicable laws.
Apple Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
