Are you a customer-focused professional looking for a fast-paced and rewarding career? Apple Air, a trusted home services provider on Long Island for over 35 years, is seeking a Customer Service Representative (CSR) to join our dynamic team in Farmingdale, NY. As a proud member of the Apex Service Partners network, we offer competitive pay, excellent benefits, and long-term career growth in a supportive, team-oriented environment.
Job Responsibilities:
- Inbound & Outbound Calls – Handle a high volume of customer calls related to scheduling service, answering inquiries, and managing overflow support.
- Booking Appointments – Assist customers via phone and email in scheduling maintenance or repair appointments with professionalism and accuracy.
- Sales & Promotions – Inform and upsell customers on maintenance plans and promotional service offerings.
- Customer Follow-Up – Contact customers from the previous day to confirm satisfaction, resolve concerns, and reinforce Apple Air’s commitment to service excellence.
- Scheduling Coordination – Make 100+ outbound calls daily to schedule tune-ups, maintenance visits, and service follow-ups.
- Review Management – Monitor and respond to online customer reviews, both positive and negative, to protect and enhance our strong local reputation.
- CRM & Recordkeeping – Accurately update customer records, service history, and notes in ServiceTitan or similar CRM platforms.
Qualifications:
- Customer Service Experience – 2+ years in a call center, office support, or service-based administrative role preferred.
- Communication Skills – Excellent verbal and written communication with a professional and helpful attitude.
- Organizational Ability – Able to manage multiple tasks, high call volumes, and scheduling responsibilities with attention to detail.
- Team-Oriented – Dependable, trustworthy, and committed to delivering excellent customer service.
- Technology Proficiency – Comfort with using CRM systems (ServiceTitan experience is a plus).
- Adaptability – Reliable transportation and flexibility to work shifts based on business needs.
Why Join Apple Air?
- Comprehensive Health Benefits – Medical, dental, vision, and prescription coverage options.
- Life & Disability Insurance – Financial peace of mind for you and your family.
- 401(K) with Company Match – Build your future with a competitive retirement savings plan.
- Paid Time Off – Enjoy holidays, vacation days, and sick leave to support work-life balance.
- Career Development – Continuous training and promotion opportunities within the Apex network.
- Positive Team Culture – Be a part of a high-performing, customer-first team that values your contributions.
Please Note: Apple Air may conduct a pre-employment background check and drug screening as required by applicable law.
About Apple Air
For more than three decades, Apple Air Heating, Cooling, Electric and Plumbing has been Long Island’s go-to provider for residential comfort solutions. As part of Apex Service Partners, we’re combining our local legacy with national resources to create unmatched opportunities for our employees and outstanding service for our customers.
If you're passionate about helping people and want to grow your career with a company that values service and integrity, apply today to join the Apple Air team as a Customer Service Representative!
Apple Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
